This website (“website”, “platform”) is operated by COSTA MATRIX GROUP LLC (“Company”, “we”, “our”), legal person number 3-102-934519, duly registered and operating under the laws of Costa Rica, and authorized to conduct, manage, and operate online gambling and betting activities in accordance with the Regulations to Law No. 9050 on Taxes to Casinos and Companies Linking Calls to Electronic Betting, dated 27 July 2015.

By accessing and utilizing this website, you (“you”, “user”, “player”) acknowledge, accept, and expressly agree to be bound by these Terms and Conditions, and you irrevocably confirm your full consent to all provisions contained herein. You are strongly encouraged to review them carefully before engaging in any activities on our platform. You are advised to download and retain a copy of these Terms and Conditions and to review them periodically, as we may amend or update them from time to time for commercial purposes, to comply with applicable laws or regulations, to follow instructions, guidance, or recommendations from any regulatory authority, or to improve customer service.

We reserve the right to update or modify these Terms and Conditions as necessary. Significant changes will be communicated to players when feasible; however, users are advised to check this section regularly to remain informed of any updates.

3.1 Participation in real-money gaming is restricted in certain jurisdictions. Users residing in the following "Restricted Countries" are prohibited from depositing or participating in real-money gaming: USA, Israel, British Virgin Islands, Antilles, Afghanistan, Barbados, Cambodia, China, Cyprus, Gibraltar, Jordan, Haiti, Mali, Mozambique, Nigeria, Panama, Hong Kong, Iran, Iraq, Myanmar, Lithuania, North Korea, Papua New Guinea, Philippines, Russia, Singapore, South Africa, South Korea, Sudan, Syria, Taiwan, Thailand, Uganda, Ukraine, United Arab Emirates, Yemen.

3.2 Only individuals who have reached the legal gambling age as defined by their jurisdiction of residence are permitted to participate. Players bear the sole responsibility for ensuring compliance with applicable age restrictions. We may request proof of age at any time and reserve the right to suspend or terminate accounts for non-compliance.

4.1 Gameplay is available in EUR, GBP, USD, and AUD.

4.2 The minimum deposit required is 10 EUR, GBP, USD, or AUD.

5.1 Players are responsible for any applicable taxes or fees associated with their winnings, as dictated by their local laws. Additionally, if no bets have been placed following a deposit, we reserve the right to deduct processing fees upon withdrawal.

6.1 Players are expected to familiarize themselves with the rules of the games available on this platform. It is their responsibility to understand payout structures and gameplay mechanics.

7.1 Players acknowledge that gambling carries financial risks, and the Company is not liable for any losses incurred while using the website.

7.2 While we implement robust security measures to protect user data, we are not responsible for unauthorized third-party access beyond our control.

7.3 The Company shall not be held liable for any technical malfunctions, including software or hardware failures, connectivity issues, or other disruptions that may affect gameplay.

8.1 Each user is permitted only one account. The creation of multiple accounts may result in account termination and forfeiture of funds. Players must not share their accounts or grant access to third parties.

8.2 The use of VPNs (Virtual Private Networks) is strictly prohibited.

8.3 If an IP overlap is detected between multiple accounts, we reserve the right to restrict or terminate access without the possibility of appeal.

8.4 Players must provide verification documents upon request, which may include identification, proof of residence, or financial statements.

8.5 Failure to provide accurate or verifiable documentation may result in account closure and forfeiture of funds.

8.6 If the Casino mistakenly credits Your account with a payment, bonus or bonus funds or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error, or otherwise, the amount and/or the winnings from such bonus or deposit will remain the Casino property and will be voided.

9.1 The Company enforces strict fraud prevention, anti-money laundering, and counter-terrorist financing measures and reserves the right to verify player identity at any time, including prior to processing withdrawals.

9.2 Any fraudulent activity, including but not limited to chargebacks, multiple account creation, collusion, use of stolen or unauthorized payment methods, or abuse of bonuses, shall result in account suspension or termination and may lead to forfeiture of funds and notification of relevant authorities.

9.3 The Company reserves the right to void bonuses, winnings, or transactions obtained through exploitative gaming practices, advantage play, manipulation of games, or abuse of the platform.

9.4 Any software errors, malfunctions, or glitches must be reported immediately. Failure to do so may result in the voiding of affected bets or winnings and liability for resulting damages.

9.5 The use of “replaceable” cryptocurrency transactions (Opt-in Replace-by-Fee – RBF) is prohibited. Accounts engaging in such transactions may be restricted or closed.

9.6 Deposits must be wagered at least once before a withdrawal request may be submitted. Where deposits are made without gameplay, the Company reserves the right to require wagering of the deposited amount up to 3 times prior to withdrawal, in line with anti-money laundering requirements.

9.7 For verification purposes, the Company may request one or more of the following documents:
•    a valid government-issued photo identification document;
•    proof of residential address (such as a utility bill or bank statement);
•    proof of ownership of the payment method used;
•    any additional information reasonably required to complete verification.

9.8 Players shall submit the requested verification documents within 30 days from the date of request, unless a different deadline is specified. Failure to do so may result in account restrictions, suspension, or closure.

9.9 Upon receipt of all requested documentation, the Company shall use commercially reasonable efforts to complete verification as soon as reasonably practicable. Verification may involve internal review and checks with third-party service providers. The Company aims to complete verification within 10 calendar days of receiving all required documents, but complex cases or third-party checks may require additional time. Verification must be successfully completed before withdrawals are processed or account restrictions are lifted.

9.10 The Company reserves the right to withhold withdrawals, restrict account activity, or suspend accounts until verification and compliance checks have been successfully completed.

10.1 The payment methods available to a player may vary depending on the player’s country of residence. Subject to such limitations, the Company may offer the following payment methods:
• Visa and Mastercard credit and debit cards;
• Apple Pay;
• Google Pay;
• Open Banking (via supported providers);
• Cryptocurrencies (where available).
The Company reserves the right to add, remove or restrict payment methods at its sole discretion. Players may contact customer support to confirm the payment options available in their region.

10.2 The minimum deposit amount is 10 EUR, GBP, USD, AUD. Deposits below this amount will not be accepted.

10.3 Deposits must be made using a payment method registered in the player's name. Third-party deposits may be reversed, and funds lost due to such transactions will not be reimbursed.

11.1 The minimum withdrawal amount is 20 EUR/GBP/USD/AUD.

11.2 Withdrawals are subject to the applicable wagering requirements set out in Clause 9.6. Where deposits have not been sufficiently wagered, the Company may apply transaction fees or other restrictions in accordance with these Terms and Conditions.

11.3 The Company may conduct identity, payment method, and compliance checks at any time in accordance with Section 9 and may suspend, delay, or refuse withdrawals in the event of inconsistencies, suspected fraud, or incomplete verification.

11.4 Standard withdrawal limits are 2,000 GBP/EUR/USD/AUD per day, 5,000 GBP/EUR/USD/AUD per week and 20,000 GBP/EUR/USD/AUD per month. Higher limits may apply at the Company’s discretion, including for high-value depositors.

11.5 Progressive jackpot winnings are paid in full, regardless of standard withdrawal limits.

11.6 Following approval of a withdrawal request, the Company shall process the withdrawal within a reasonable timeframe, generally from Monday 00:00 UTC to Friday 23:59 UTC. The time required for funds to be credited may vary depending on the payment method, payment service provider, bank, or blockchain network. The Company shall not be liable for any delays, failures, or losses arising from circumstances beyond its reasonable control, including, without limitation, delays caused by banks, payment service providers, or blockchain network congestion. 

11.7 Only 1 withdrawal request may be pending at any given time.

12.1 Accounts that remain inactive for 90 days will be classified as dormant. The Company reserves the right to close such accounts and retain any remaining balance.

12.2 Dormant accounts may be reactivated upon request by contacting customer support.

13.1 The Company actively monitors player behavior for signs of problem gambling.

13.2 If problematic gambling patterns are identified, we may impose account restrictions or suspensions to promote responsible gaming.

13.3 Indicators of potential gambling-related concerns include excessive playing time, frequent deposits, and repeated requests to increase betting limits.

14. Cancellations and Refunds

14.1 All transactions, deposits, bets, or purchases made through the website are final and 

non‑refundable, unless expressly stated otherwise in these Terms and Conditions or required by applicable law. The Company reserves the sole discretion to cancel, reverse, or withhold any transaction, bet, or payout in cases of suspected fraud, abuse, manipulation of the website, violation of these Terms and Conditions, breach of applicable laws or regulations, technical errors, or any other circumstance where the Company reasonably determines that a transaction cannot be honored.

14.2 Users may submit requests for cancellations or refunds in accordance with the procedures specified by the Company. The Company reserves the right to reject any request that does not comply with these procedures, appears to be fraudulent, or is submitted after the applicable time frame for consideration. Any adjustments or reversals made by the Company in such cases are final and not subject to dispute, except as required by law.

14.3 In cases of suspected abuse, breach of Terms and Conditions, or violation of applicable laws, the Company may suspend or terminate accounts and withhold funds as necessary. By using the website, users acknowledge and accept that all transactions are subject to these Terms and Conditions and that the Company’s decisions regarding cancellations, refunds, and reversals are final and binding, except as otherwise required by law.

15.1 All personal data and information collected from users in connection with account registration, transactions, gameplay, or participation in any activities on the website are processed in accordance with the Company’s Privacy Policy, which forms an integral part of these Terms and Conditions. By accessing or using the website, users expressly consent to the collection, storage, use, and disclosure of their information as described in the Privacy Policy.

15.2 The Company may amend, suspend, or modify its Privacy Policy at its sole discretion at any time. Continued use of the website constitutes full acceptance of any such amendments. Users are responsible for periodically reviewing the Privacy Policy to remain informed of any changes.

15.3 The Company implements reasonable technical and organizational measures to protect personal data; however, users acknowledge that no system is completely secure, and the Company shall not be held liable for unauthorized access or disclosure beyond its reasonable control.